Terms and conditions

Ordering goods

Ordering goods is done by e-mail via the order form. Please fill in your e-mail address and phone number for the possibility of confirming the order and specifying the delivery date.

Delivery of goods

The company M.C.F.cz, s.r.o. offers the following delivery options:

1. PPL delivery to the address - 140 CZK
    PPL delivery point up to 31.5 kg - 80 CZK

2. DPD delivery to the address - 100 CZK
    DPD delivery point up to 20 kg - 75 CZK

Payment on delivery - 40 CZK
Payment by bank transfer - 0 CZK

For orders over 2,000 CZK in the Czech Republic, shipping is free.

Shipment to Slovakia:
1. PPL delivery to address up to 20 kg - 274 CZK
    PPL pick-up point up to 10 kg - 165 CZK

2. DPD delivery to address up to 20 kg - 247 CZK
    DPD pick-up point up to 20 kg - 160 CZK

We usually deliver goods within two working days. If the delivery time is longer, we will notify you of the contact you provided.

Personal collection is also possible directly at the company's premises in Slušovice at Pod Veselou 690. However, the storage period of the shipment is 7 days!

Payment terms

Payment is made upon delivery of the goods. In the case of a mail order service, a tax document (invoice) is attached to the goods, which are sent by cash on delivery. Since March 1, 2017, we have been involved in electronic sales records.
Electronic sales records are carried out here in the usual manner. According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.

Christmas Exchange

For goods purchased in November and December, an extended return or exchange period applies, until January 15 of the following year.

Withdrawal from the purchase contract by the buyer and Return of goods

The consumer buyer has the right to withdraw from the purchase contract within 30 days of receipt of the goods, if the purchase contract was concluded using means of distance communication. If the consumer decides to exercise this right, he must send the withdrawal from the contract to the seller no later than 30 days from receipt of the goods.

On the seller's website www.mcf.cz, the buyer can download the withdrawal form or write any other unambiguous statement. The withdrawal form from the purchase contract can be downloaded HERE.

The buyer may send the withdrawal from the purchase contract to the address of the seller's premises M.C.F. cz, s.r.o., Pod Veselou 690, 76315 Slušovice or to the seller's e-mail address info@mcf.cz. In the event of withdrawal from the contract, the purchase contract is cancelled from the beginning. The goods must be returned to the seller within 14 calendar days of sending the withdrawal from the contract to the seller. The goods must be returned to the seller undamaged and unworn and, if possible, in the original packaging. The buyer is only liable to the seller for any reduction in the value of the goods that has arisen as a result of handling the goods in a manner other than that which is necessary given their nature and properties.

Send or personally deliver the goods to the store address:

M.C.F. cz, s.r.o.

Pod Veselou 690

76315 Slušovice

In the event of withdrawal from the contract, the seller will return all funds to the buyer, including delivery costs, within 14 days of withdrawal from the contract in the same way. The seller will return the funds received to the consumer in another way only if the consumer has agreed to this and if this does not incur additional costs. If the buyer chooses a method of delivery other than the cheapest method of delivery offered by the seller, the seller will return the costs of delivery to the buyer in the amount corresponding to the cheapest method of delivery offered.

The buyer acknowledges that if the goods returned by the buyer are damaged, worn out or partially consumed, the seller will be entitled to compensation for the damage incurred by the buyer. The seller is entitled to unilaterally offset the claim for compensation for the damage incurred against the buyer's claim for a refund of the purchase price.

In the event that the consumer withdraws from the purchase contract within 14 days, the seller is entitled to refund the postage only in the amount of the cheapest postage offered, which the buyer could have chosen to deliver his order.

Rights from defective performance, Warranty

The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of §§ 1914 to 1925, §§ 2099 to 2117 and §§ 2161 to 2174 of the Civil Code).

The buyer is obliged to study the operating instructions, assembly instructions, warranty conditions and strictly follow them before using the delivered goods for the first time. Otherwise, the buyer runs the risk of damaging the delivered goods through incorrect use or use of the delivered goods or their incorrect assembly. In such a case, it will not be a defect for which the seller should be liable.

The buyer acknowledges that the spare parts offered by the seller are intended exclusively for professional assembly by qualified persons.

The seller is responsible to the buyer that the goods are free of defects upon acceptance. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

• the goods have the properties agreed upon by the parties, and in the absence of such an agreement, they have the properties described by the seller or the manufacturer or which the
• buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them
• the goods are suitable for the purpose for which the seller states their use or for which goods of this type are usually used
• the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model
• the goods are in the appropriate quantity, measure or weight
• the goods comply with the requirements of legal regulations

The provisions set out in this paragraph of the terms and conditions do not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to a defect in used goods corresponding to the degree of use or wear and tear that the goods had when the buyer took them over, or if this results from the nature of the goods.

If the defect becomes apparent within 6 months of taking them over, it is assumed that the goods were defective already upon taking them over. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within 24 months of taking them over.

The buyer exercises the rights to defective performance with the seller at the address of his business Pod Veselou 690, 76315 Slušovice. The moment of exercising the claim is considered the moment when the seller was delivered or communicated the consumer's expression of will to exercise the rights to defective performance of the claimed goods.

In the case of a complaint about parts for motorcycles, ATVs, UTVs, etc., it is necessary to provide proof of professional assembly for goods that were intended for professional assembly, which is the complete range of our parts - a document from a professional service or a person authorized to perform assembly or an invoice, or a receipt for payment stating the technological process, work performed, the order code of the goods and the registration number of the vehicle in which the product was installed.

The period for processing a complaint is 30 days from the purchase of the goods. The warranty period is always stated in the specification of the goods when ordering and may vary for individual types of the range.

 

How to proceed with a complaint?

1) Carefully pack the goods you want to claim, exchange or return, and do not forget to attach a copy of the invoice and an explanation of why you want to claim, exchange or return the goods, for which it is best to use the claim form, which can be downloaded HERE.

2) Send a claim for service work in writing to the e-mail motorky@mcf.cz, by post or bring the motorcycle for assessment. Attach a copy of the service report or a copy of the invoice for the work performed to the claim.

3) Always send the goods without cash on delivery, otherwise they will not be accepted.

4) Send the claimed goods to the address below:

 

M.C.F. cz, s.r.o.

Pod Veselou 690

76315 Slušovice

Other rights and obligations of the contracting parties

The buyer acquires ownership of the goods by paying the full purchase price of the goods.

The buyer acknowledges that the software and other components forming the web interface of the e-shop (including photographs of the goods offered) are protected by copyright. The buyer undertakes not to perform any activity that could allow him or third parties to interfere or use the software or other components forming the web interface of the e-shop without authorization.

When using the web interface of the e-shop, the buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the web interface of the e-shop. The web interface of the e-shop may only be used to the extent that it does not prejudice the rights of other customers of the seller and that is in accordance with its purpose.

The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826, paragraph 1 of the Civil Code. The seller provides out-of-court settlement of consumer complaints via the electronic address info@mcf.cz.

The buyer acknowledges that the seller is not liable for errors resulting from third-party interference with the website or from using the website contrary to its purpose.

In accordance with the provisions of Section 1820, paragraph 1, letter j) and Section 14, paragraph 1 and Section 20d et seq. of Act No. 634/1992 on Consumer Protection, the buyer - consumer acknowledges that the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, Internet address: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

The seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within its scope by the relevant trade license office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

Protection of Personal Data

The operator declares that all personal data (name, surname, phone number, email address and postal address) are confidential, will be used only for the internal needs of the company M.C.F. cz, s.r.o. and will not be published, provided to a third party or misused in any way. Personal information is collected for business, logistical, statistical and marketing reasons.

When handling personal data, M.C.F. cz, s.r.o. undertakes to comply with Act No. 101/2000 Coll. On the Protection of Personal Data. If a business case arises where it is necessary to transfer the customer's personal information to a supplier, M.C.F cz, s.r.o. undertakes to transfer this information only after prior consent from the customer. It is not possible to transfer any personal information without consent.
By using the services of M.C.F. cz, s.r.o., the customer gives consent to the collection of personal data. During registration, basic customer information is required, which is further supplemented when placing an order. The customer has the right to request the deletion of personal data from the database (cancellation of registration) in writing to info@mcf.cz.

Access to the store for registered customers and the possibility of placing orders are protected by an access password, which is known only to the registered customer. Therefore, please do not leave this password freely accessible to other persons, so that it cannot be misused and subsequently misused of your registration and your data. The operator bears no responsibility for misuse of the access password.
By using the services of M.C.F. cz, s.r.o., the customer gives his consent to the sending of electronic newsletters and questionnaires to the e-mail address specified in his order. Newsletter subscription can be unsubscribed by replying to the e-mail address from which the customer received it.

Loyalty discount system

The loyalty points system does not apply to motorcycles. Loyalty points are only credited to the customer for purchases made via the e-shop www.mcf.cz after 30 days
from payment of the goods.

In the Store we apply the Cashback programs of Lyoness (3% Cashback) and Sphere (5% normal, 10% VIP Cashback). Shop in stores with the Cashback option and benefit from Cashback and Shopping Points every time.

Discounts do not apply to promotional and discounted goods, discounts cannot be added together.

	We are a partner of the CARTE program and provide discounts to cardholders with the CARTE logo.
	We are a partner of the Sphere loyalty program and provide benefits and discounts to cardholders with the Sphere logo.